FAQ's


Here is the low down of how things work at Happy Joy Decor along with some frequently asked questions.
If you have a further enquiry please email me at hello@happyjoydecor.com.au 

HOW LONG DOE MY ORDER TAKE TO MAKE & SHIP
- Orders take approximately 5-7 days make. 
- Postage can take from 2-10 days depending on your location within Australia. Please note customer orders going to WA can take 7-10 days. 
- International customers please be patient, everything is registered & post times generally take at least 14-21 days to arrive.
- If you need an order urgently please email me & I will do my best to accomodate you.
- Express shipping options are available.
- All parcels are sent via Mailforce, a registered contractor for Australia Post & Star Track.

HOW MUCH IS SHIPPING?
- $10 flat rate Australia wide. FREE shipping on orders over $100 Australia wide.
- International shipping is calculated at checkout.

HOW WILL ME ORDER BE SHIPPED?
- All orders are packed for protection. All products are mostly wrapped in tissue or cello bags, then posted in a waterproof courier bag. 
- Digital orders are prints are emailed directly to you. No physical product will be sent.

WHAT IS THE RETURN POLICY?
- There are no returns for any products for reasons such as a change of mind. Due to the nature of our personalised collection returns cannot be made.
- If there is a fault in your product, on Happy Joy Decor's behalf your item will certainly be replaced ASAP. All that is required is a photo of proof of error.
- These guidelines are stated by consumer affairs.
- Orders that have gone missing via post will be replaced after an enquiry has been made & all possible avenues have been used to locate it.
This is a lengthy process of up to 21 days.

PAYPAL DISPUTED
If something has gone wrong with your order, or it's gone missing please communicate with me, 👍 before you hit the PayPal dispute button. I will do my best to find a solution for you.

PAYMENT OPTIONS
- Secure credit card facilities are available as well as PayPal. Direct deposit available but orders are not started until money has cleared.

CAN I USE PHOTOS TAKEN FROM YOU WEBSITE OR SOCIAL MEDIA?
- Sure thing but please be sure to do the right thing & credit me @happyjoydecor or email me hello@happyjoydecor.com.au
All images are owned by me, ©happyjoydecor

FREEBIE
- Sometimes I offer free downloads. Please use these for personal use only.
They cannot be reused for any form of sales.

DO YOU CREATE CUSTOM WORK?
- I sure do & welcome them. Please contact me for design rates, you can contact me hello@happyjoydecor.com.au to discuss your requirements.

DO YOU LICENSE YOUR WORK?
- I sure do & welcome them. Please contact me at
hello@happyjoydecor.com.au  to discuss your requirements.

PRIVACY
- Your privacy is important to us & in no way are your details shared with anybody else or third party affiliates.

While you're here, why don't you grab yourself a discount, & become part of my Happy Joy Community? I'll keep you posted on what new pieces I am creating, discounts only you will receive, & some updated product trends & interiors? 

Grab it here ...
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