Here is the low down of how things work at Happy Joy Decor along with some frequently asked questions.
If you have a further enquiry please email me at email@example.com
HOW LONG DOE MY ORDER TAKE TO MAKE & SHIP
- Orders take approximately 5-7 days make.
- Postage can take from 2-10 days depending on your location within Australia. Please note customer orders going to WA can take 7-10 days.
- International customers please be patient, everything is registered & post times generally take at least 14-21 days to arrive.
- If you need an order urgently please email me & I will do my best to accomodate you.
- Express shipping options are available.
- All parcels are sent via Mailforce, a registered contractor for Australia Post & Star Track.
HOW MUCH IS SHIPPING?
- $10 flat rate Australia wide. FREE shipping on orders over $100 Australia wide.
- International shipping is calculated at checkout.
HOW WILL ME ORDER BE SHIPPED?
- All orders are packed for protection. All products are mostly wrapped in tissue or cello bags, then posted in a waterproof courier bag.
- Digital orders are prints are emailed directly to you. No physical product will be sent.
WHAT IS THE RETURN POLICY?
- There are no returns for any products for reasons such as a change of mind. Due to the nature of our personalised collection returns cannot be made.
- If there is a fault in your product, on Happy Joy Decor's behalf your item will certainly be replaced ASAP. All that is required is a photo of proof of error.
- These guidelines are stated by consumer affairs.
- Orders that have gone missing via post will be replaced after an enquiry has been made & all possible avenues have been used to locate it.
This is a lengthy process of up to 21 days.
If something has gone wrong with your order, or it's gone missing please communicate with me, 👍 before you hit the PayPal dispute button. I will do my best to find a solution for you.
- Secure credit card facilities are available as well as PayPal. Direct deposit available but orders are not started until money has cleared.
CAN I USE PHOTOS TAKEN FROM YOU WEBSITE OR SOCIAL MEDIA?
- Sure thing but please be sure to do the right thing & credit me @happyjoydecor or email me firstname.lastname@example.org
All images are owned by me, ©happyjoydecor
- Sometimes I offer free downloads. Please use these for personal use only.
They cannot be reused for any form of sales.
DO YOU CREATE CUSTOM WORK?
- I sure do & welcome them. Please contact me for design rates, you can contact me email@example.com to discuss your requirements.
DO YOU LICENSE YOUR WORK?
- I sure do & welcome them. Please contact me at
firstname.lastname@example.org to discuss your requirements.
- Your privacy is important to us & in no way are your details shared with anybody else or third party affiliates.
While you're here, why don't you grab yourself a discount, & become part of my Happy Joy Community? I'll keep you posted on what new pieces I am creating, discounts only you will receive, & some updated product trends & interiors?
Grab it here ...