FAQ's

Happy Joy Decor is the home of personalised gifts to celebrate all occasions for the special people in your life.

I am based in Australia and use print providers worldwide, where your item will be produced and shipped from the closest production centre to you. Please note if you order multiple items, they are likely to be shipped separately.
All tracking numbers will be advised to you. If you have any questions please feel free to contact us.

Enjoy 10% off your first order here - https://bit.ly/3PivtdG
🌏SHIPPING WORLDWIDE 🌏

HOW MUCH IS SHIPPING?
- $9.95 flat rate Australia and worldwide. 

HOW WILL ME ORDER BE SHIPPED?
- All orders are packed for protection. All products are posted in a waterproof courier bag. 
- Digital orders are prints are emailed directly to you. No physical product will be sent.

WHAT IS YOUR QUALITY LIKE?
- I source the best quality products I can to fulfil durable products.
**Please note product quality can change occasionally which is sometimes out of my control due to supply changes. I do make all replacements are equally of a high standard.

WHAT IS THE RETURN POLICY?
- There are no returns for any products for reasons such as a change of mind. Due to the nature of our personalised collection returns cannot be made.
- If there is a fault with your product, please email us with a photo of the fault & we will be in touch with a replacement resolution.  
- These guidelines are stated by consumer affairs.
- Orders that have gone missing via post will be replaced after an enquiry has been made & all possible avenues have been used to locate it.
This is a lengthy process of up to 21 days.

PAYPAL DISPUTED
If something has gone wrong with your order, or it's gone missing please communicate with me, 👍 before you hit the PayPal dispute button. I will do my best to find a solution for you.

PAYMENT OPTIONS
- Secure credit card facilities are available as well as PayPal. Direct deposit available but orders are not started until money has cleared.

CAN I USE PHOTOS TAKEN FROM YOU WEBSITE OR SOCIAL MEDIA?
- Sure thing but please be sure to do the right thing & credit me @happyjoydecor or email me hello@happyjoydecor.com.au
All images are owned by me, ©happyjoydecor

FREEBIE
- Sometimes I offer free downloads. Please use these for personal use only.
They cannot be reused for any form of sales.

DO YOU CREATE CUSTOM WORK?
- I sure do & welcome them. Please contact me for design rates, you can contact me hello@happyjoydecor.com.au to discuss your requirements.

DO YOU LICENSE YOUR WORK?
- I sure do & welcome them. Please contact me at
hello@happyjoydecor.com.au  to discuss your requirements.

PRIVACY
- Your privacy is important to us & in no way are your details shared with anybody else or third party affiliates. Your information will be used only to contact you regarding an order, if you win any of our competitions, and to send you information on offers and new product launches.